Returns & Exchanges

At Portals Parfums, we want you to be completely enchanted by your olfactory journey. If your purchase does not meet your expectations, we offer a 30-day return policy for unopened and unused fragrance products.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to begin the return authorization process.

2

Prepare the Package

Carefully pack your items in their original, sealed retail packaging and place them inside a secure shipping box to prevent damage during transit.

3

Attach the Label

Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.

4

Receive Your Refund

Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing